Privacy Notice
Effective: June 11, 2025
Welcome to ChordexBio website. Your privacy is important to us, and ChordexBio including its subsidiaries and affiliates (“the Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information while providing you with a quality and smooth user experience. This privacy notice outlines how we collect, use, and protect the information you provide to us when using our website ("the Site"). By using the Site, you consent to the practices described in this policy.
1. Information We Collect
When you use and engage with the Site, we may collect various types of information, including:
Personal information: This includes your name, education, affiliation, work details, email address, phone number, other contact details that you provide to us when registering, placing an order, contacting our support team, giving feedback, answering surveys, or registering for an event.
Payment information/referrals: We may collect payment details, such as credit card information or other financial information necessary for processing transactions, billing address, purchase history, and referral source/target.
Usage information: We may collect information about how you interact with our website, including your IP address, browser type, device information, and pages visited. This information helps us improve our website and provide a better user experience.
We do not collect any information about your race or ethnicity, religion, sexual orientation, political opinions, trade union membership, information about your health status, genetic data, criminal records, and offences. Although your browser settings may allow you to transmit a “Do Not Track” signal, like many websites, our website is not designed to respond to “Do Not Track” signals received from browsers. We are not responsible for the privacy notices and contents of third-party websites that are embedded or linked through the Site, even if you accessed these third-party sites from the Site or through your access to the Site from another third-party.
2. Use of Information
We use the information we collect for various purposes, including (a) providing and improving the Site; (b) assist you with service, partnership, or support request; (c) process transactions and ensure secure payment processing, if available; (d) send you notifications and updates that we think may be of interest to you by post, email, or other means; (e) send you information relating to our business, current services, new services or promotions, and updates; (f) respond to your inquiries or concerns that you have raised to us; (g) maintain records of your interactions with us and improve our products and services; (h) build a database and perform analysis to provide you with enhanced functionalities that will improve your browsing experience and use of the Site.
3. Information Sharing and Disclosure
We understand the importance of keeping your personal information confidential. We do not sell, trade, or rent your personal information to third parties without your consent. However, we may share your information in the following circumstances:
Service providers: We may share your information with trusted third-party service providers or our affiliates and partners who assist us in operating the Site, conducting our business, and providing service and products to you. These service providers have agreed to keep your information confidential and use it only for the purposes agreed upon.
Payment processing: After you place an order for a service, product, or donation you may be required to make a payment. We use a number of third-party payment processors. Your payment will be processed by the payment provider you choose to process your payment via a payment gateway. The third-party payment processors we use also collect, use, and process your information, including payment information, in accordance with their respective privacy policies. To confirm your payment, we may need to share your information with them to help validate your payment transaction.
Legal requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or government inquiry.
Protection of rights: We may disclose your information to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.
4. Security and Retention of Data
Despite our reasonable efforts to protect your information, no security measures are impenetrable, and we cannot guarantee 100% security. Any information you send to us electronically, while using the Site or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.
We retain your personal data depending on the purpose for which it is processed or needed:
Provisions: We store your data in accordance to its relevance to us. If you request your information to be deleted, we will remove your identifiable information and may retain de-identified data. We may retain some data for a longer time to comply with legal, tax, and accounting requirements or if the data is necessary for ongoing or anticipated legal proceedings. We make every effort to limit the retained data to the necessary minimum and to retain it for no longer than required.
Relevance: We keep your data until we determine that the data is no longer relevant or we have already fulfilled our purpose for using it.
As Required by Law: We use the data for the time in accordance with applicable laws.
Duration: Until the earlier of (i) withdrawal of your consent or (ii) fulfillment of the purpose for which the data was collected.
5. Social Media Integration
We may include the integration of social media networks (e.g., Facebook). This feature may collect your IP address and which page your are visiting on our site, and may set a cookie to enable the feature and function properly. Social media networks are either hosted by a third party or on the Site. You provide us consent to integrate this feature on the Site and your interactions with social media networks on the Site or on third party site are governed by the privacy policy of the company providing them.
6. Cookies and Third-party Links
Our website may use cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. You can choose to accept or decline cookies through your browser settings. The Site uses essential and functional cookies only to operate.
Our website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of those websites. We have no control over the content or privacy practices of third-party websites, so we encourage you to review their privacy policies before providing any personal information.
7. Changes to this Notice
We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about our privacy policy or the way we handle your personal information, please contact us at https://chordexbio.com/contact-us
